Shipping policy
Shipping Policy
📦 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once processed, your order will be prepared and dispatched from our fulfillment network.
🚚 Delivery Time
We currently ship across Australia.
- Estimated Delivery Time: 6–15 business days
- Delivery times may vary slightly depending on your location and demand.
💰 Shipping Fees
- Free Shipping on all orders over $79 AUD
- A flat shipping fee of $3 AUD applies to orders below $79 AUD
All shipping charges are calculated and displayed at checkout.
🌍 Our Fulfillment Process
To offer you the best prices and quality, we partner with a global network of trusted suppliers and fulfillment centers. This allows us to deliver premium products directly to your doorstep.
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order anytime using the link provided.
⚠️ Delays & Exceptions
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- High order volumes
- Logistics or courier delays
- Unforeseen circumstances beyond our control
We appreciate your patience and understanding.
🧾 Incorrect Address
Please ensure your shipping details are accurate at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.
📦 Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery, and we will assist you promptly.
📩 Need Help?
Our support team is always here to help with any questions regarding your order. You can email us at Teamaustrelo@gmail.com
Thank you for choosing us for your pet’s needs 🐾